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Doing Our Best To Bring Out Yours.
Here's what others are saying about
Dr. Andrew J. Edelman & Associates Inc.
Leadership Development Consultants
Nationwide Testimonials - 2006
"Very informational and beneficial for my organization. Stress is something that we encounter every day and this presentation was very helpful."
Anthony Cleveland
Blind Rehabilitation Specialist
Department of Veteran Affairs
"Dr. Edelman's seminar on how to create win-win strategic partnerships with clients and customers addressed how to establish and build on your existing customer base. In this day and age, maintaining your best customers and even strengthening your relationships becomes more and more important. Dr. Edelman's observations are right on target."
Craig Cohen
Sr. Campaign Manager
United Way of Broward County
"Material was geared toward Human Resources Management. Well-presented and Dr. Edelman is professional and well-spoken."
Karena Cardarelli
United Way of Broward County
"What I liked about the class was that I not only learned about conflict management terms, but also learned ways to protect myself should I get into a verbal or physical confrontation. You mixed everyday things and situations with the textbook information. Keep doing what you do, Dr. Edelman! It was a great pleasure to be in your class."
Frances C. Fertil
Secretary
Florida Memorial University
"The class was very engaging. Students were encouraged to contemplate how to resolve conflicts through actual role-playing. It created a sense of realism."
Edward Hebbert
Broward County Supervisor of Elections Office
"This class was excellent. Very dynamic. I learned very good strategies for avoiding disputes and to manage conflict in the workplace. Thank you very much Dr. Edelman! This is one of the classes I have enjoyed the most!"
Luisa Falls
Contract Compliance Specialist
North Broward Hospital District
Broward County, Florida
"Dr. Edelman's presentation of the Alternative Dispute Resolution course was both awakening and enlightening. This course exposed the fundamentals of conflict and hightened the many opportunities for resolution. I will definitely recommend any future courses and/or workshops of Dr. Andrew J. Edelman & Associates Inc. to other interested parties."
Chelsea N. Hall
Full-time Graduate Student
Master of Public Administration Programs
Nova Southeastern University
Fort Lauderdale, Florida
"The Alternative Dispute Resolution course taught by Dr. Edelman was innovative, exciting, and filled with thought-provoking information. There was not a class where I did not leave calling my friends and family to share some of the information I learned. Dr. Edelman's unique way of using simulations as well as hands-on techniques takes teaching and learning to a new level!"
Ofc. Marsha Cotton
Correctional Probation Officer
State of Florida Department of Corrections
Probation and Parole Services
"One of the things I liked the most was the ability to discover through Dr. Edelman's techniques the potential to solve any conflict situation via the skills taught and the willingness to work through any problem. Great techniques, great class, great teaching."
Marlon Villalobos
United States Navy, Ret.
"Thank you to Dr. Edelman for the presentation on August 18, 2006. The topic, 'Organizations Under Pressure' , was timely and relevant to our health care setting. The participant evaluations revealed that the audience enjoyed the content and Dr. Edelman's delivery. Comments included: EXCELLENT, GREAT PRESENTER, CURRENT AND MEANINGFUL, PERSONALLY HELPFUL, VERY MOTIVATING, CLEAR AND KNOWLEDGEABLE SPEAKER. Please extend our thanks to Dr. Edelman. I hope that we will be able to network again in the future."
Mercy Rodriguez, RN, MSN
Jackson Health Systems Education and Development
Miami, Florida
"At times, all people think of is their problems. It can get overwhelming. This presentation helped me to learn approaches on how to make it easier to cope [with stress]. I loved the H.A.L.T. acronym."
Joseph J. Olivares
Remediation Officer
Miami-Dade County
"Training was excellent. Learned a lot!"
Y. Rodriguez
Neighborhood Compliance Officer
Miami-Dade County Team METRO
"The TCI conflict management system is very interesting – its methods are plain, simple and relevant. I was introduced to the material by Dr. Andy Edelman in a class he taught at the University of Phoenix. I believe that the TCI verbal conflict management model will be a great tool to use in order to de-escalate tense situations. Having even one more resource at my disposal will effectively help me to do my job better without allowing the conflict to evolve into more dangerous situations."
Daniel R. Palmer
Senior Director Editorial Operations
The McGraw-Hill Companies
"I enjoyed the different training styles used including getting the participants engaged in roleplay activities. The session offered a little bonus on some physical intervention techniques which I enjoyed. Overall, the information useful and I learned some new and practical skills that can be used in almost any kind of situation. Great job!"
Ramona Salazar-Larrabee
Management Review Analyst
State of Florida, Department of Juvenile Justice
"I thought this training was very useful. Dr. Edelman provided excellent handouts and conveyed his information in a user-friendly format. I have great information to bring back to my agency to share with my peers as well as great tactics to use in situations with staff."
Hallie Pasternack
Program Supervisor, Healthy Mothers/Healthy Babies
West Palm Beach, Florida
"This training made me more aware of potential threats. It gave me models to use with mediation and conflicts. I am a supervisor but I also work with children hands-on and the content that I learned could be used in both instructional and supervisory roles. I was also greatful to learn some tactics to use if someone becomes a physical threat. I would recommend this training for anyone, not just professionals."
Kim Kelly
Program and Membership Director, YMCA of the Palm Beaches
Palm Beach County, Florida
"Dr. Andy was very knowledgeable and helpful. I am a new director in my position and have learned a lot of interesting ways to handle and support my staff. He was a pleasure to have as an instructor and seems to have a lot of knowledge on this topic. He has done his homework! Dr. Andy kept the training interesting, flowing well and fun. No wonder he won Teacher of the Year awards. Keep up the great work with educating people on how to mediate situations. Thank you!"
Jaime Flood
Director, YMCA
West Palm Beach, Florida
"The training gave me tools in conflict resolution. These tools will allow me to address conlfict prior to its escalation. As a result, my department will be more effective and efficient. Dr. Andy's teaching methods were helpful to my understanding of the subject."
Claribel Baron
Camp Coordinator, CROS Ministries
West Palm Beach, Florida
"Thank you for helping me see the big picture when handling stress!"
Marsha McClendon
Counselor, South County Mental Health Center
Delray Beach, Florida
"This training has allowed me to reevaluate my life..to learn to say no and not feel guilty..and to do what is most important, while balancing my very busy and hectic schedule."
Nova Lewis-Plummer
Family Service Coordinator, Families First
West Palm Beach, Florida
"This is one of the best workshops I have ever attended. This workshop provided essential information for me to be a better leader in my agency. It covered the physical, emotional, and social elements of stress...when put into action, these strategies will change your life."
Pearl Saddler
Program Coordinator, Catholic Charities
West Palm Beach, Florida
"This has been one of the most informative and enlightening workshops I've taken yet. Excellent! Loved your sense of humor."
Maura Hernandez
Child Associate, HCD/Primary Project
Palm Beach County, Florida
"Practical and interesting."
Howard Hazard
Program Coordinator, South County Mental Health Center
Delray Beach, Florida
"Great presentation on stress management. What I learned today will change my future. Strategies presented were excellent. This is such an important topic in today's society."
Christa Watson
Sickle Cell Social Worker
St. Mary Medical Center
"I found the stress management workshop to be very informative and enlightening...I will recommend his seminar to my family, friends and co-workers."
Patricia Barry, Administrative Officer III
Miami Dade Transit
"Excellent presentation. Clear, concise, and to the point. Will be utilizing learned skills with parents and students that I work with. Keep up the good work of sharing your gifts with the Jackson Adult Team."
Bettye B. Wiggs
Center Director, 21st Century Community Learning Center
Miami Jackson Adult Education Center
Miami-Dade County Public Schools
"Good practical training in de-escalation of people."
Geri Colbert Charge Nurse - Neonatal ICU
Wellington Regional Medical Center
"I felt very comfortable and also learned essential skills needed. Thank you for your excellent teaching skills and sharing your knowledge."
Julie A. Smith
RN
Wellington Regional Medical Center
"Thank you for the information. Your training technique is very easy to understand. Good use of audience participation and personal experience. Can't help but identify with scenarios. Made it easy for me to remember previous experiences of my own. Looking forward to the next session."
Patricia M. Kish
RN Staff Education
Wellington Regional Medical Center
"Very informative. Great presence and knowledge."
Aklaea Andrea Davis
Charge Nurse
Wellington Regional Medical Center
"Dr. Edelman's training was dynamic, interesting and relevant to any workplace environment. The information I learned as well as the method by which Dr. Edelman shares the information was an invaluable experience. I highly recommend his seminars!"
Christine Walsh
Program Director, CK Properties, LLC
West Palm Beach, Florida
"Excellent training! I enjoyed myself tremendously. Dr. Andy reinforced all the things I currently do and motivated me to continue to strive to meet my goals."
Maggie Dante, LMHC, CFLE
Psychotherapist, Think Therapy Initiative
West Palm Beach, Florida
"The stress management seminar was very informative. I learned some tools in recognizing and reducing stress levels."
Emily Moreno
Marketing Coordinator, Suffolk Construction LLC
West Palm Beach, Florida
"It was great..very informative! Insights on how to deal with and what to expect from stress and life in general."
Courtney O'Connor
Receptionist, Suffolk Construction LLC
West Palm Beach, Florida
"The TCI conflict management system is so helpful a reference that I have decided to propose to the bosses as appropriate for adoption. The methods are plain and simple, not to mention rational and offer a scenario solution for almost any uncomfortable and unexpected situation. I have had the pleasure to be introduced formally to the material by Dr. Andy Edelman in a class he taught at the University of Phoenix. His method of delivery was captivating as he made distance learning fun and interesting. Not only was the information relevant, but it was also quite familiar and his presentation made me want to know more. The thrill factor of adult education has been elevated for me."
Raquel Wells
Aesthetician/Development Screener
Serenity Discoveries, Children's Clinic of Clarksdale
Clarksdale, Mississippi
"Conflict management is a high-frequency and high-criticality task for street cops. They always need simple, but effective, tools at their immediate disposal to manage conflict and protect themselves from harm and liability. The TCI conflict management system complements Dr. George Thompson's Verbal Judo and all use of force continuums I have studied. Street cops could benefit from training in the TCI conflict management system. The TCI Verbal Threats Model, in particular, has high-applicability and potential for helping street cops respond to violent crimes-in-progress with potentially violent offenders on-scene Remembering the simple acronym 'DIALS' helps the officer overcome the characteristic tunnel vision and sensory overload during stressful armed confrontations and prompts the officer's verbal communication during a tactical response. This system helps the officer say the right things that lead to peaceful arrests of violent crime offenders."
Detective Tom Coffey
Chicago Police Department
"I find that the TCI verbal conflict management model to be a great tool to use in order to de-escalate a bad situation. It offers a chance for choices to be made, allowing time for the antagonizer to look at the problem at hand and process it in his/her mind...This material did give me more insight in handling situations...not only in the criminal justice field, but in every area of our lives, even at home with our family. I have learned some very useful information. Thank you."
Linda Jaramillo
Social Services, Department of Family and Protective Services
Waco, Texas
"The practicality of Dr. Edelman's TCI Conflict Management System is readily apparent in the fact that a workplace will see greater productivity and employee satisfaction when the workers are getting along. We would like to think that as adults, we can work out our problems without the need for outside help, but that is not always the case. Having a proven and reliable system can help immensely to keep a smooth working relationship between workers and all levels of management or administration. Officers are often forced to handle situations of great conflict under extreme stress. Having even one more resource of resolving conflicts at their disposal will effectively help officers to do their job better without having to resort to more dangerous, and possibly lethal, solutions."
Laura Stumpp
Correctional Officer
Idaho Department of Corrections
"Excellent workshop. I think all nurses need to attend. I would like to know if Dr. Edelman plans on writing a book." [Yes...by the Fall of 2006!]
Michele Bonazzoli-Clinton
RN Cath Lab
Bethesda Memorial Hospital
"A well worthwhile and excellent program."
Merlene Ramnon
Registered Nurse
Healthy Start, Healthy Families Nurses
"During the normal working day, I have to interact with patients, staff and visitors. The TCI program will be very beneficial in my current line of work. The directions and information will be very helpful. Dr. Edelman's examples and direct questions helped to focus and view the information so that it can be easily used."
Althea Johnson
Nurse Manager
West Palm Beach VAMC
"Excellent information. I have noted an increase in the number of conflicts I deal with on a daily basis. Angry patients and family members are common factors in the workplace. 'Road rage' has moved into the hospital. Staff are not prepared to handle it. There is not enough training in the field of conflict management. This should be a mandatory course for all health care members."
Maria Torres Fasano
Director-Training
West Boca Medical Center
"Building and Maintaining Win-Win Relationships was a wealth of information which Dr. Edelman deserves a round of applause. I know I will put to use the tools he presented in resolving conflict."
Joan Shwayri
RN Team Leader
West Palm Beach VAMC
"Very useful and thought-provoking seminar. I would love to have at least a day-long seminar on this subject. All nurses encounter conflict in our daily life and work. Having the tools to successfully negotiate is a tremendous advantage. Thank you for the opportunity!"
Tonia Schoenfeld
Nurse Manager
Bethesda Memorial Hospital
"Your presentation and conflict management models will be very useful in the health care field. I will be able to use this information on a daily basis."
David Nihart
RN-OR
JFK Medical Center
"Your enthusiastic presentation was both professional and extremely educational. I know I will utilize new tools from this presentation. Thank you!"
Mici S. Arnold-Dix
RNC Nurse Liaison
Hospice By The Sea
"This conflict management training was an eye opener. I have learned a lot and am planning on having this speaker to come to my organization and do this training with our staff."
Yanick Gribkoff
ARNP Coordinator
Palm Beach County Health Department
"Excellent topic..very interesting. Great speaker, very knowledgeable!"
JoAnn Unks
Director of Education
Whitehall Boca
"Outstanding presentation with practical advice even for the seasoned professional. One of the best lectures I have ever attended!"
Martha O. Morales
RN-ICU Education
Palms West Hospital
"Excellent presentation on communication and conflict management strategies - Audience friendly - The best presentation I have ever attended in 28 years! Extremely informative or both work and non-work situations."
Deborah Griesen
Registered Nurse
Palms West Hospital
"This was truly a fantastic experience for me! I really enjoyed the many opportunities you gave us to practice our public speaking. You made me feel at ease, and I am ready to put these skills to good use in my corporation."
Yasha Tiwari
Corporate Instructor
American Express
"I really enjoyed Dr. Andy's COM 516 class. Dr. Andy created a laid back atmosphere. His teaching technique was very informative and inviting."
Cecilia Carter
Kindergarten Teacher
Parkview Elementary
"Thank you for showing me how not to use notes when it comes to presenting information and to trust myself more to get the job done."
Tyus Williams
7th Grade Reading Teacher
Smart School Charter Middle
"I learned a great deal from Dr. Edelman's communication class. I feel that I am well on my way to achieving my goals."
Margarete Brehm
Director
Dyslexia Institutes of America
"I was really impressed with the public presentation strategy of not using flashcards. I feel I've learned more in this three-week class than a full year at _________ University."
Donna Winter
ESE Reading Inclusion Teacher
Boynton Beach High School, SDPBC
"This has given me more information on being stress free! I enjoyed the seminar tremendously. It was what I needed during our wellness campaign."
Sandy N. McNeill, MBA
Outreach Specialist
Team Metro NW Office Miami-Dade County
"Excellent, concise presentation of very specific strategies for successful conflict management in any situation. Dr. Andy is a well spoken, dynamic, engaging speaker - very well qualified to speak on the topic with a wealth of experience."
Mary B. Kattan MS, RN, BC
Director, Staff Development Department
Wellington Regional Medical Center
"As a social worker who meets with patients and families on a daily basis, this training was very helpful. Thank you."
Deidre Lowe, MSW
Social Worker
Wellington Regional Medical Center
Nationwide Testimonials - 2005 to 2006
"I really enjoyed the class and found it very interesting. I have learned many new techniques for de-stressing during the work day."
Lisa Williams
Planning and Policy Analyst
Children's Services Council of Palm Beach County, Florida
"Great takeaways from this workshop."
Kathy Steblea
Manager, Parenting Center
Children's Services Council of Palm Beach County, Florida
“This seminar was extremely informative. Andy Edelman was very personable and spoke very clearly, using life experiences which made us feel very comfortable."
Artura Burrell
Administrative Assistant
Children's Services Council of Palm Beach County, Florida
“This course allowed me to use self-reflection as it relates to how I deal with conflict in the workplace and personally. Specifically, whether or not my tactics and strategies are appropriate and effective and make adjustments where necessary. In addition to self-reflection, the real-life scenarios used by Dr. Edelman allowed for students to take back with them, to the workplace and/or home, tools and resources to appropriately handle various situations. This course gets an A+ in my book!!"
Keisha Dunn-Pettis
Family Development Coordinator / Social Worker
South Florida Health Care District
“I learned how to defuse any volatile situation into a manageable one and how to use the five steps in assessing a dispute to produce positive results."
Andrew Clarke
PRM3
Miami-Dade Parks and Recreation
“This course has helped me to become more aware of my environment. I especially found the TCI Readiness Assessment chart very useful."
Melaine Thompson
Social Worker
South Florida Department of Children and Families
“This class has taught many valuable lessons. I feel confident knowing I can use these particular models in an everyday setting. Being in customer service, both here at Nova Southeastern University and with the Miami Dolphins, I found the TCI Verbal Venting and Verbal Threatening models most useful. I have shared them with other co-workers as well who have been in some escalated conflicts. I fully enjoyed the class and gained a better understanding of conflict management as well as myself and handling a conflict. Thank you for sharing your expert knowledge with us!"
Jessica LoBello
Academic Advisor
Nova Southeastern University
Fort Lauderdale, Florida
“In this class, I was able to develop techniques to handle conflict that may arise in my work environment. By participating in live class simulations which included verbal venting, verbal threats, and group mediations, I was able to implement the various conflict management theories that we discussed throughout the course. The Tactical Crisis Intervention (TCI) model appeared most helpful in providing me with the tools that will assist in any conflict that may arise. I especially enjoyed creating an alternative dispute resolution (ADR) implementation plan for my organization, which I will share with my Director."
Zainab Salim
MPO Board and Committee Coordinator
Miami-Dade County Metropolitan Planning Organization
“Dr. Edelman, you are indeed one of the best professors at Nova Southeastern University. My class with you in Alternative Dispute Resolution (ADR) has been most rewarding. I was forced to use my new learning on several occasions - at home, on my job, and at an election precinct during a recent election. Without your class, I am positive that the outcome would have been disastrous. Thank you so very much."
Phil Washington
MPA Graduate Student
H. Wayne Huizenga School of Business and Entrepreneurship
Nova Southeastern University
“The Alternative Dispute Resolution class went beyond my expectations. Dr. Edelman gave us the opportunity to role play and re-enforce our understanding of Phases 1 through 5 of crisis management as well as verbal venting, verbal threats and mediation scenarios. The practical tips and techniquest provided during the class will help me be flexible in order to deal with real conflict situations, regardless of where they occur."
Gwendolyn N. Davis
Director, Application Service
Office of Information Technology
Broward County, Florida
“Conflict management represents one of the major problems for nearly all organizations. However, I do believe it is vital for any manager to be accustomed with conflict management. I suggest that anyone should be trained in it because it will enhance one's leadership ability. This training really worked for me."
Renaud Jean-Louis
Parking Enforcement Officer
City of Hollywood, Florida
“As a probation officer, I would recommend this course and Dr. Edelman to those organizations and individuals that are interested in progressively reducing crime, whether on a national or international level. Dr. Edelman maintains consistency and professionalism throughout the training which allows the students to concentrate on learning. This training can help save lives, communities, and possibly this great nation of ours."
Lance Edinburg
Probation Officer
Department of Juvenile Justice
Fort Lauderdale, Florida
“While taking this class, I learned the different levels of conflict and the different methods of how to defuse and resolve them. In many of my jobs, I was not sure of my options during tense situations, but with this class, I have become more empowered and comfortable with approaching and dealing with them in my environment, through mediation, negotiation, etc. This has been a great class, where time flew by!"
Marcus Moon
Child Care Worker
Southeast Florida
“As a teacher in Miami-Dade County, I felt that the conflict management training was essential to my professional development and managing conflicts in or outside of the classroom. The TCI model will definitely benefit me in the future in dealing with conflicts, while advancing my career with added skill and knowledge."
Reginald Bonhomme
Teacher
W.J. Bryan Elementary School
North Miami, Florida
“I thought this class was necessary and should be taught throughout the university programs. I enjoyed the role playing and simulationsand like how Dr. Edelman created structure to show strategies and techniques used to manage conflict: Prevention, Communication, Control, Support, Resolution."
James Jean-Jacques
History Teacher
Miami Sunset Senior High
“Dr. Edelman's course opened my eyes to the world of Alternative Dispute Resolution models and tactics. I feel that this course has better prepared me in facing verbal threats, physical confrontations, and verbal venting situations through the use of dynamic training. I feel that I am far better prepared physically and mentally to handle a confrontational situation, whether with an individual or group. Every person, professional or otherwise, should take this course to be better prepared for the inevitable conflicts we all face."
Russell Garner
Administrative Assistant
Nova Southeastern University
“This course was one of the most educational and fun experiences that I have been involved in. I truly enjoyed every class! Dr. Edelman is not only extremely knowledgeable in conflict management, but also in communication as a whole. This class has taught me valuable ways to handle different types of conflict. I feel much more comfortable now dealing with conflict in both organizations and public settings. I hope that more students get the opportunity to learn from Dr. Edelman. He is not only a fabulous instructor, but also a fabulous person."
Ryan Sine
MPA Graduate Student
H. Wayne Huizenga School of Business and Entrepreneurship
Nova Southeastern University
“I enjoyed this class because I was able to learn how to address an issue or conflict by first identifying the problem (probing for the "true" root of the problem) and how to solve it based on whatever is within the environment. Furthermore, because of this class, I am better able to identify factors and how to de-escalate a situation in order to prevent a crisis."
Christina Jean
Family Safety Investigator
State of Florida Department of Children and Families
“The most important aspect in conflict resolution is the communication skills of the person trying to defuse a problem. This course was essential in teaching all the alternative ways to defuse and control situations, as well as preventing conflict escalation. This was one of the most helpful courses a university or any other educational facility can offer. The course was a real life experience that will help me in many situations and stages of my life. Dr. Edelman did an awesome job!"
Manuel F. Zamorano
Senior Scientific Associate
South Florida Water Management District
“Dr. Andy Edelman's Conflict Management Training course was professionally delivered and provided useful tools, techniques and practices for an array of 21st century management situations. The course was informative and engaging and I would recommend it to others."
Natalie Bonifazio
Coordinator of Programs
Nova Southeastern University
“Each training session was very interesting and relevant to both work and professional situations. Dr. Edelman is always very entertaining and shares lots of examples of real-world scenarios that he has experienced. Training in conflict resolution techniques is something every manager can use. I really enjoyed the class."
Sharon L'Herrou
Project Manager
Delray Beach Police Department
“I really enjoyed the TCI Conflict Management course. Dr. Edelman is like a breath of fresh air. He is a valuable asset to any institution. I gained a wealth of knowledge from dealing with internal conflicts, workplace conflicts, and threatening conflicts. I learned that conflict management begins with each individual (health, mental state, and physical well-being). This course has helped me make better decisions in stressful situations and it has opened my outlook on life."
Laurette Pierre
Senior Teller / Intern
Bank of America
“I found this course to be a refreshing change from previous courses taken. We took the subject matter out of the textbook environment and applied it to real-life situations. It showed me that conflicts, no matter how high the professional level, are not always civil. I enjoyed learning real-life applications of conflict resolution techniques both in and out of the business environment. It was an exceptionally well-rounded experience, giving me a great exposure to both theoretical and practical knowledge."
Forest Crumpler
Data Entry Clerk
Nova Southeastern University
Additional Nationwide Testimonials 1993-2004
“As a Deputy United States Marshal for the past 13 years, I sought out Dr. Edelman's expertise in applying for a Southern Florida-based supervisory promotion in May of 2000, which involves a highly competitive process including the preparation of hundreds of pages of essays, documentation, reports and the completion of a rigorous, mutiphase interview process involving complex conflict management scenarios. Prior to that date, I applied for a similar position and received an interview score of 22, considered a very good score by United States Marshals Service standards. According to federal personnel directors, each one-point increase above 22 was considered extremely difficult to attain. My goal was to improve my score one point above by consulting Dr. Edelman and Associates Inc.'s communication enhancement consulting services to bolster my interviewing and essay writing skills. After two months of weekly consultation, I felt confident that I could earn a score of 23 on the next series of promotional exams.
Several weeks after completing this assessment process, I received a call from one of the United States Marshals Service assistant directors in Washington, D.C. She asked what I had done to prepare for the promotional assessment battery. I asker her why. She stated that my score had increased from a 22 to a 27, one of the top scores in the nation. I not only received the promotion I applied for, but since that time, thanks to Dr. Edelman's services, my confidence and skill levels in interviewing, public speaking, and report writing have increased exponentially.
In addition, I would highly recommend Dr. Andrew J. Edelman & Associates, Inc. consulting services to all organizations seeking to improve their verbal conflict management proficiency, which I consider to be an organization’s first and most important tool in workplace violence prevention. Dr. Edelman’s tactical crisis intervention approach is based on the same proven, practical principles of human relations, psychology, and conflict resolution that we employ during high-risk hostage negotiation scenarios.
Given today’s turbulent social and economic climate, I would strongly urge every school system, government agency, and corporation in the United States interested in preventing violence, reducing liability, and building win-win relationships to obtain TCI conflict management certification, which I feel is one of the most innovative and effective training of its kind available.”
Scott J. Palumbo
Deputy U.S. Marshal
Southern District of Florida
SRT Team Leader
Special Operations Group
“I am writing to inform you and your staff that local law enforcement officers have credited your TCI program with saving the life of one of our mentally handicapped students. This student successfully escaped from an abduction attempt near her home and was able to summon the police from a nearby pay phone using the techniques she learned at your workshop.”
Kathy Combs, Special Education Teacher,
Lake WorthCommunityMiddle School
School District of Palm BeachCounty
“Very good teaching techniques. Easy to understand for the basic individual. Outstanding presentation!”
John Sanchez, Jr., Public Safety Officer,
Greenacres Public Safety Department
“Dr. Edelman is extremely knowledgeable and conveys his knowledge and ability well to his audience. He instills confidence in those new to this type of training. Overall seminar rating is 100%.”
William R. Meloy,Jr., Police Officer,
Lake Worth Police Department
“Your instructors were knowledgeable and professional, eager to help us succeed!”
Gwen Collins, Customer Service Supervisor
United StatesPostal Service
“We found this to be a very valuable presentation for our needs. Excellent training on how to handle difficult people.”
Doris A. Vanderbelt, Carol Mallory,
Customer Service Representatives
KennedySpaceCenter
“Dr. Edelman is a superb instructor. His knowledge and presentation skills are among the best we at the 3220th Army Reserve Military Police Company have ever received.”
Michael Dunn, Military Police Investigator
“Dr. Andy Edelman is a very diverse and knowledgeable instructor. His expertise in self-defense and conflict management strategies was very helpful to me. I have spoken highly to my supervisors about him and recommend his services to others at American Express.”
Theresa Oubre, Customer Service Manager, American Express
“Your course was very effective and I can take this back to my place of business and use these conflict management skills effectively.”
Katherine Petrelli, Recruiting Manager,
Ryder Corporation
“Relevant, practical and simple to apply. TCI is highly useful for anyone managing human behavior. Excellent experience!”
Susana Paz, Senior Manager,
Nortel Networks
“Information was effective and program was excellent.”
Pauline Little, Charge Nurse,
HolyCrossHospital
“Your TCI certification course has given me a wide variety of alternative conflict management skills to teach my front line employees, thereby reducing the amount of conflict that reaches me!”
Debbie Lessard, Director of Rehabilitation, MemorialHospital West
“Dr. Edelman’s presentation skills were phenomenal. Very interesting course!
Alex Saiz, Technology Analyst, Johnson & Johnson
“TCI was instrumental in improving my meditation and resolution skills.”
Candy Raphan, Quality Improvement Manager, UnitedHealthCare of Florida
“Very effective course.”
Robert Morgan, Major,
Miramar Police Department
“I highly recommend Dr. Andy Edelman be considered as an expert corporate presenter at the national level. I would enjoy taking another course under his direction.”
Cristina Amaro-Otero
Marketing Coordinator, Samsung
“Excellent course. Enthusiastic presentation. Thank you!”
Martin G. Prego, Supervisor
Merrill Lynch
“Energetic presentation!”
Alex Sarracco, HR Director
The Sports Authority
“Dr. Edelman is an exceptional educator and tremendous speaker. Thanks for your time!”
Paul W. Mullen, Corporate Trainer
UnitedHealthCare, Inc.
“TCI is a value-added course.”
Lilly M. Vickers, Area Sales Manager, United Parcel Service
“The class was outstanding!”
Grizelle Rios de Ruiz, Regional Business Planner, Nortel Networks
“This course has given me a new perspective on why people react the way they do and what options I have to make my response the most effective.”
Nicole Vega, HR specialist,
Bank of America
“I found Dr. Edelman to be a superior speaker. He had great presentation style and always involves his audience.”
Ricardo Estevez, Customer Service Supervisor, Latin America, Motorola
“I have recently attended many of Dr. Edelman’s presentations and many nights of classes. I was totally enthralled by his knowledge and his ability to present. He is an exceptional instructor and presenter.
Derval M. Walton, iDEN IT Program Manager, Motorola, Plantation, FL
“Dr. Edelman was dynamic, great speaker, energetic, and knows his subject matter..relayed/conveyed important knowledge of conflict avoidance and resolution to our management staff in a strong, direct manner.”
Ed Wierda, Vice President, Petropac, Inc.
Davie, FL
“The TCI conflict management systems design course was very beneficial to the daily work environment..I would like to have more training for managers at my hospital.”
Georgia H. McLean, HR Director, DeeringHospital, Miami, FL
“Your TCI certification course made me think more about control; your win-win approach to conflict management works for everyone involved.”
Sgt. Jay Leiner, Broward Sheriff’s Office,
Ft. Lauderdale, FL
“Great course. Everyone should take a course in conflict management. This would not only help them in their personal life but in the workplace as well. Perhaps, violent crime and tendencies would be reduced.”
Sgt. Mary Guess, Broward Sheriff’s Office,
Ft. Lauderdale, FL
“This course enhanced my conflict management skills, even as a police officer with 20 years experience!”
Mitch Frank, Police Officer, Davie, FL
“Very effective techniques for learning adults.”
Linda Ortiz, Area Manager,
Avis Corporation
“Excellent course content, always informative, very precise.”
Sherrie Brown, Customer Service Associate, American Express
“Dr. Edelman’s knowledge of this subject matter is very technical and I am amazed at his energy level..He is able to maintain a high level of performance within a high-stress environment and is the perfect example of what he teaches.”
Cyril Gibson, Technician, Motorola
“Your TCI certification materials in the conflict management graduate business course made it the best course yet at University of Phoenix!”
Tracy Porter, Special Events Coordinator, BrowardCommunity College
“Dr. Edelman was an energetic and knowledgeable lecturer who builds an excellent rapport with his students. I would recommend Dr. Edelman to any company who requires a professional, energetic presenter.”
Robbie Phillips, Manufacturing Quality Supervisor, Motorola
“Great course. Dr. Edelman made the subject matter interesting and kept me focused.”
Victoria Koch, Divisional Sales Mgr, Lord & Taylor
“Excellent presentation. Great use of real life situations to make the material understandable. Dr. Edelman captures his audience’s attention when speaking.”
Julio Colon, Account Manager, Sprint
“Your crisis prevention training courses are innovative and extremely useful. I would recommend your programs to law enforcement, security, and human relations professionals who deal with unpredictable or volatile individuals on a daily basis.”
Steven M. Shockley, National Law Enforcement Training Specialist, Expert Witness in Use of Force Litigation, Rio Rancho, NM
“Very beneficial in presenting reasonable approaches to crisis management within the capabilities of the average person.”
Sharon Messner, Realtor, HBA, Columbia, MD
“I found your TCI classes interesting, very informative, and exciting. Everyone serving the public should definitely obtain certification. I was sorry to see the class end!”
Jackie Duncan, Consultant, API, Washington, DC
“This was the most effective training I have ever had in this field. It will truly help me in my everyday life and in field work within high-risk areas.”
Joyce Cochran, Consultant,
New York City Department of Health
“Your live simulation training approach was extremely effective and your instructors were outstanding. They made each of our 50 participants feel comfortable, confident, and capable throughout the 2-day certification seminar.”
Gwen Wellington, Bronx-Manhattan Borough Manager,
New York City Department of Health, Bureau of Day Care
Dr. Andrew J. Edelman & Associates Inc.
Professional Highlights 1994-2003
Since 1994, the tactical crisis intervention system has received numerous commendations within high-risk employment fields and continues to grow in popularity among those individuals, groups, and organizations seeking to improve conflict management proficiency when dealing with potentially disturbed or violent persons. The following are just some of these organizations that have benefited from TCI certification:
1994: Six female New York City Department of Health case workers successfully escaped from an attempted armed carjacking during a housing inspection in East Harlem, New York, citing TCI’s anti-abduction personal protection course taken only days earlier as helping to save their lives.
1996-1997: TCI’s conflict management training program was able to reduce violent and disruptive behaviors among Palm BeachCountySchool District’s Lake Worth Community Middle School Special Education Unit’s nearly 600 students by over 800% in less than 6 months of implementation. Program was commended by the Florida Safe Schools as one of the most innovative crisis prevention training programs in South Florida.
1998: Deputy Sheriff Mike Bowman of the Palm Beach County Sheriff’s Office Gang Unit was able to successfully defend against and control a resistive and combative subject during a high risk arrest within less than five seconds of the attack. Bowman stated that TCI’s teaching system of whole brain learning was instrumental in his retention and implementation of the self defense techniques and further praised the Verbal Conflict Management component of TCI as extremely effective when interfacing with high risk juvenile offenders.
1999: TCI received numerous commendations and praise from 60 commanders and military police officers from the United States Army 3220th Garrison Support Unit who stated that the Introphase certification program was the most effective training of its kind that the unit had ever received.
2000: Dr. Andrew J. Edelman served as a keynote speaker for the City of Coral Springs, FL presenting Five Essential TCI Conflict Management Strategies for Proactive 21st Century Organizations in response to the tragic shooting death of teacher Barry Grunow at Lake WorthCommunityMiddle School on May 26, 2000. TCI approach praised by City of Coral Springs Mayor, Chief of Police, and dozens of high profile corporate and community leaders.
2001-2003: Dr. Edelman designed and implemented a crisis intervention team response program to defuse, control, and resolve disruptive and assaultive confrontations serving the 500+ special education students at Palm BeachCountySchool District’s Olympic Heights High School, many with a history of violence and emotional or psychiatric disturbances. At the end of the school year, the program had a 97% success rate in resolving student-student and student-staff confrontations. Over 750 successful resolutions had been documented without one instance of physical intervention, the most successful conflict management crisis team results in the district.
§ In addition, TCI was chosen to provide Introphase Conflict Management Certification to all professors and staff members at the University of Phoenix, Fort Lauderdale Campus in an effort by Campus Directors to maximize conflict management proficiency and serve the university’s total quality management vision for organizational and academic excellence. Additionally, TCI presented “Aftermath Management and PTSD Awareness” the day after the WTC tragedy to the entire staff and faculty of AmericanInterContinentalUniversity, Fort Lauderdale Campus. TCI’s Damon Morgan featured by Palm Beach CC and South Florida Edition of the Sun-Sentinel’s Small Business section as among the company's most innovative consultant in the delivery of breakthrough crisis prevention and conflict management concepts.
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